Terms of service.
Please read the Terms and Conditions of India Medical Mission LLC (IMM) carefully before submitting your online application. By submitting your application, you confirm your acceptance of, and agree to be bound by the following IMM Terms and Conditions of Service:
Definitions
All prices referenced are in US dollars.
‘IMM’ refers to India Medical Mission LLC.
‘Volunteer’ refers to the customer of IMM who has applied to participate in a volunteer program.
‘Independent Local Team’ refers to the local staff who facilitate the volunteer program in the chosen country.
The ‘IMM website’ refers to www.indiamedicalmission.com.
Acceptance into IMM
IMM reserves the right to refuse acceptance of any application. The volunteer certifies that all information provided to IMM relating to their personal background, qualifications, experience, medical history, and current state of health is accurate and truthful, and that no information relating to the aforementioned areas is withheld. IMM accepts no liability for errors or omission of information provided by the volunteer. Every volunteer is required to review and sign IMM’s Liability Release & Waive, Medical Consent Form, Financial Memo of Understanding and Code of Conduct forms prior to being accepted to IMM. IMM reserves the right to remove a volunteer from their program, without entitlement to refund or compensation, if it becomes apparent that untruthful, inaccurate, or incomplete information was provided by the volunteer in their application or through communications with IMM, or if relevant information was withheld, or for any other reason by giving notice to the volunteer.
Travel and Documentation
The volunteer is solely responsible for paying for their own travel to and from the destination, as well as any local transport costs not specified as being included in their program fee. It is also the responsibility of the volunteer to obtain and carry all necessary documentation such as visas and passports, when traveling abroad. While IMM may provide advice and guidance to the volunteer in regards to the required travel documentation, IMM is not responsible for the accuracy of its advice or providing or obtaining any supporting documents necessary for the participant’s travel needs, such as visas, medical certificates, or travel permits. Volunteers are responsible for ensuring their travel documents are up to date and valid for travel.
Insurance
Travel insurance that includes overseas health insurance cover is highly encouraged for each volunteer, and the volunteer must purchase this prior to departing on the trip. The volunteer is solely responsible for evaluating and determining the type, extent, and levels of any insurance coverage they need or desire for their planned volunteer travel period, which must cover their entire travel period.
Application Fee
Payment of the non-refundable Application Fee confirms a volunteer’s submission to apply for the upcoming trip. Application fees are not transferable to other persons.
IMM reserves the right to revise the terms of any Application Fee it offers, including the fee amount, at any time. All revisions to Application Fee Option terms will be made via the IMM website. Revisions are not applicable to volunteers who have already submitted their Application Fee payment before the revisions are due to take effect.
All Application Fees payments attract a non-refundable transaction fee to cover processing fees of 2.9% + .30 cents.
Program Fee
Participation in IMM requires full payment of the relevant Program Fee as set out on the IMM website. IMM reserves the right to revise Program Fees at any time and any fee revisions will be made public via the IMM website. Program Fee revisions will not apply to participants who have already registered, unless the participant makes a change to their program details after the Program Fee revisions have taken effect.
Program Fees are due as set out on the IMM website. Failure to make this payment can result in a loss of volunteer placement with no refund of any kind.
Program Fees include travel, transportation, 3 meals a day, accommodations, sightseeing activities, and medical supplies for the duration of IMM.
Program Cancellation
Should a volunteer be accepted to participate in an upcoming trip that is subsequently closed, withdrawn, or otherwise made unavailable by IMM prior to their scheduled start date, the volunteer may elect to:
Retain the full value of all fees paid as a credit in their name for up to twelve (12) months from the earliest registered program start date.
Accept a refund, subject to IMM’s standard refund policies.
IMM’s maximum liability in all situations will be the fees paid to IMM by the volunteer. No compensation will be given for any other costs incurred by the volunteer in relation to the program
Payments & Refunds.
Unless there is a Program Cancellation by IMM, no refunds or deferment is available for any financial contribution made to IMM.
Personal Risks
The volunteer acknowledges and accepts the responsibilities and risks associated with their choice to travel to, temporarily reside in, and provide volunteer services in a foreign country. Such travel and volunteer work can be hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, IMM, including any and all of its contractors, managers, directors, host families and host institutions (together, the “IMM Related Parties”), are not liable and disclaims all liability, to the maximum extent permitted by law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:
Personal injury;
Emotional injury;
Death;
Illness, disease or pandemic;
Damage to or loss of property;
Natural disasters;
Hostage situations; or
War or terrorism.
In the event of a suspected or potential outbreak of any infectious disease on the program, among close contacts, or in locations recently attended by the volunteer then the volunteer agrees to undertake any testing required at their own cost. Should the volunteer refuse to undertake such testing, IMM is entitled to dismiss the volunteer from the program and remove them from their accommodation at any time without refund, and put in place other measures to protect the health of other volunteers and the local community.
Non-discrimination
IMM strictly adheres to a non-discrimination policy of not denying any person access to, or participation in or the benefits of, or be discriminated against in any service, program, course or facility on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, pregnancy, marital or parental status, physical condition or developmental disability. Volunteers will only be advised against participating on a volunteer program if it poses a risk to their safety as a result of local cultural attitudes or if the physical environment and/or program activities are not suitable for the volunteer based on the information they have provided to us.
IMM volunteers must agree to abide by this non-discrimination policy and accept that any evidence of discrimination by the volunteer in any form will result in instant dismissal from the program with no refund.
Under 18 Volunteers
Volunteers who participate in an IMM volunteer program prior to turning 18 years old are required to submit to IMM a signed consent from their parent or legal guardian(s) before IMM can process their registration and secure their place on the program.
The Under-18 Volunteer is not entitled to participate in the program unless their parent or guardian has validly executed the consent form and any project-specific requirements of IMM.
The Under-18 Volunteer and their parent/guardian each acknowledge that whilst on a volunteer program, it is the Under-18 Volunteer’s responsibility to make all reasonable efforts to avoid any activity, environment, object or substance that may have an adverse effect on the Volunteer’s health or well-being.
If the Under-18 Volunteer fails to comply with the Code of Conduct or other risk mitigation provisions, IMM reserves the right to withdraw the Under-18 Volunteer from the program at any time, when such action is reasonably determined by the appropriate IMM representative to be in the best interests of the health, safety, and general welfare of the program, other participants or of the individual participant. Expulsion of the Volunteer is not subject to appeal. Withdrawal of the Volunteer from the program will be at the Volunteer’s and/or Parent/Guardian’s expense without any right to a refund. All program participants acknowledge that they will be responsible for their own actions at all times. Participants will be required to sign a behavior contract during their program orientation.
To the maximum extent permitted by law, the Under-18 Volunteer and their parent/guardian release IMM from any claim, suit, action or proceeding in respect of the removal, and/or entering, of the Under-18 Volunteer from or into the program in accordance with this Agreement.
Volunteer Behavior
The volunteer agrees to comply with the expectations and standards of behavior outlined in IMM’s Code of Conduct. IMM reserves the right to dismiss a volunteer from the program at any time without refund, in the event that these Terms and Conditions or the Code of Conduct are breached.
IMM reserves the right to notify the emergency contact appointed by the volunteer, and also the volunteer’s education institution or employer if traveling under its oversight, in the event that the volunteer is dismissed from the program or in other circumstances deemed appropriate by IMM.
Drug and Alcohol Use
The volunteer must abide by the rules put in place by IMM in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.
Limitation of Liability
India Medical Mission is a mission oriented service organization that provides access to public health education and basic medical care to underserved communities in and around Hyderabad, India.
IMM bring teams to learn, serve, and grow together as they provide such medical care, and enjoy the beautiful sites and culture of India.
During our clinics, we partner with local medical professionals (“Independent Local Team”) to share knowledge about diagnoses and treatment. We also provide community health education so that people are empowered to provide for their own health, as well as for the health of other community members.
You agree that IMM is not liable for any actions or omissions of the Independent Local Team.
Despite anything else in this agreement, our liability in connection with this agreement, whether in contract, negligence, statute or otherwise, is limited in all respects to the total amount of Fees paid by you to us under this agreement for the specific volunteer program on which the loss or damage was suffered. We are not liable for any Consequential Loss whether caused by our breach of contract, negligence, breach of any statutory duty or otherwise, suffered by you in connection with this agreement.
To the full extent permissible at law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded.
Privacy Policy
IMM and the volunteer agree to the conditions laid out in the Privacy Policy.
Photographs and Videos
Any photographs, images or videos provided to IMM by a volunteer before, during or after their IMM trip will be deemed to have been provided with a non-exclusive irrevocable perpetual license and consent for IMM to edit and use these photographs, images or videos for the purpose of marketing and promoting IMM and in printed materials in perpetuity without entitlement to any payment or royalty.
IMM reserves the right to use any feedback or reviews provided or shared by volunteers for marketing and promotion purposes.
Miscellaneous
This website is presented solely for the purpose of promoting IMM services and those of the Independent Local Teams. This site is controlled and operated by IMM from its offices in Florida. IMM makes no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible to the extent local law is applicable.
IMM does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use.
IMM reserves the right to change these Terms and Conditions or the services it offers from time to time.
Force Majeure
IMM has no liability for any lack of performance, unavailability or failure of the services or its website, or for any failure of IMM to comply with these Terms and Conditions, where the same arises from any cause reasonably beyond the control of IMM.
Governing Law
These Terms and Conditions and the service provided pursuant to these Terms and conditions will be governed by the laws of Florida and the parties submit to the non-exclusive jurisdiction of the Florida Courts.